Omnichannel support

Every channel, in one place.

Zoya brings your channels together, organizes your team and combines automations with an AI agent in a single support operation.

Explore ZoyaSee how it works

Connected channels

Your channels. One support operation.

  • WhatsApp
  • Email
  • Telegram
  • SMS
  • Instagram
  • Website chat

Everything your team needs, on one screen.

Inbox, conversation and history side by side, with context available from start to finish.

Inbox

Everything that needs attention

View and organize incoming messages from every channel.

Conversation

Respond without switching screens

Follow each interaction in one continuous flow.

Contact

Context is always available

CRM data and conversation history follow every interaction.

Get started in three steps.

Connect your channels, organize your team and give your AI agent the right context.

  1. 01

    Connect your channels

    Bring WhatsApp, Email, Telegram, SMS, Instagram and your website chat into one inbox.

  2. 02

    Bring in your team

    Invite your team and decide how conversations are distributed among people.

  3. 03

    Teach Zoya

    Add your knowledge base to guide the AI agent's responses.

From support to management.

Support, distribution, context and intelligence in the same operation.

  • Unified support

    Handle every channel in the same workspace.

  • Automation flows

    Automate support stages with configurable flows.

  • Teams and distribution

    Define teams and rules to route each message.

  • CRM and history

    View data and previous interactions while you respond.

  • AI agent

    Responses guided by your company's knowledge base.

What you need to know about Zoya.

Which channels can I bring into Zoya?

WhatsApp, Email, Telegram, SMS, Instagram and website chat can be centralized in the platform.

Can I automate support stages?

Yes. Zoya lets you structure automations through configurable flows.

How are messages distributed?

Define teams and use distribution rules to route each conversation.

Is conversation history available?

Yes. The CRM keeps each person's data and previous interactions together.

Still have a question? Contact us

Want to see Zoya in your daily operation?

Tell us how you handle conversations today. We'll show you how to get started.

Contact us