Privacy Policy — ZOYA TECNOLOGIA LTDA

1. Data Collection

We may collect the following data, depending on how the user interacts with our systems:

• Name, email address, telephone number and other contact details;
• Authentication and identification data;
• Browsing information (cookies, IP address, device, browser and similar data);
• Technical and operational data required for our systems to work;
• Information provided directly by the user through forms or agreements.

2. Purposes of Processing

The data collected is used for:

• Providing the contracted services;
• Developing and improving software;
• Technical support and maintenance;
• Communicating with users;
• Complying with legal and regulatory obligations;
• Protecting the rights of the company and third parties;
• Statistical and analytical purposes, using anonymized data whenever possible.

3. Data Sharing

Your personal data may be shared with:

• Service providers essential to the company’s operations, such as hosting, infrastructure and support providers;
• Public authorities, when required by law or a court order;
• Business partners, under agreements and for specific purposes, always in compliance with applicable law.

4. Storage and Security

We adopt technical and administrative measures to protect personal data against unauthorized access, loss, alteration or destruction. Data is stored on secure servers located in Brazil or in countries that provide an adequate level of data protection under applicable law.

5. Data Subject Rights

Under Brazil’s General Data Protection Law (Law no. 13,709/2018 — LGPD), data subjects may request:

• Confirmation that processing exists;
• Access to their data;
• Correction of incomplete, inaccurate or outdated data;
• Anonymization, blocking or deletion of unnecessary data or data processed unlawfully;
• Data portability;
• Withdrawal of consent;
• Information about data sharing.

Requests may be submitted by email to: dpo@zoya.com.br.

6. Data Retention

Data will be retained for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory or contractual obligations.

7. Cookies and Tracking Technologies

We use cookies to improve the user experience and understand browsing behavior. Users may configure their browsers to block cookies, which may affect how some parts of the site work.

8. Changes to this Policy

ZOYA TECNOLOGIA LTDA may change this Privacy Policy at any time. The updated version will always be available on our website and will indicate the date of its latest update.